Digitally Evolving Customer Mindset Will Reshape Indian Financial Services Landscape

Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. We found that most of the respondents are early adopters of new technology — Forrester calls them “Progressive Pioneers.” As digital…

The Future Of Insurance

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration. For deeper insights, Forrester clients can check out…

Social Will Be The Fastest-Growing Digital Advertising Channel Globally

While 2018 was a challenging year for global social media advertising amid the implementation of GDPR, privacy scandals, and brand safety concerns, Forrester forecasts that social will remain the fastest-growing digital advertising channel globally over the next five years. This growth will be driven by increasing revenue per user and will be fastest in Asia…

Introducing Autonomous Finance: Forrester’s New Research On Algorithm-Based Financial Services

People’s lives are becoming ever more automated as millions of algorithms make decisions — and, in some cases, take actions on those decisions — on behalf of a consumer. While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other…

Broadcom Buys Symantec’s Enterprise Biz.: Good News For Investors; Bad News For Enterprises

Yesterday, Broadcom announced a definitive deal to acquire the enterprise business of Symantec for $ 10.7 billion in cash. This deal caps weeks of speculation that Symantec was in play, initiated in May 2019 following the sudden resignation of Symantec CEO Greg Clarke in May and a downward revision to Symantec’s FY20 revenue guidance earlier…

Business Gets Personal: Why Executives Cannot Decouple Individual Values From Company Values

Equinox and SoulCycle are feeling the burn. When headlines broke that Stephen Ross, chairman and majority owner of the fitness brands’ parent company, is hosting a fundraiser to support President Trump, consumers and celebrities vehemently called for boycotts. In response, Ross has tried to assume a moderate view by stating that he and Trump “agree…

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