The Future Of Insurance

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration. For deeper insights, Forrester clients can check out…

Last-Mile Delivery: eCommerce’s Future Depends On Innovation In Package Delivery

15 billion — that’s how many eCommerce orders were delivered last year to customers in the US. Not only are the costs of these shipments increasing, but many of those deliveries are inefficient and generate negative externalities for communities (think clogged roads, for starters). For my new research, “The US Last-Mile Landscape Today,” we interviewed…

Writing The Future Of Financial Advice

I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! Digital technologies (AI, APIs, automation, etc.) are changing how financial advice is dispensed and how every aspect of investing is conducted. Fintech disruptors…

The distant future

There will come a time again, when we eat our food without photographing it before, during and after. There will come a time again, when we enjoy the moment without telling any number of people who are not there about it via a social networking update. There will come a time again, when we can visit a natural…

Enjoy this blog? Please spread the word :)